Managing your account

Signing in or signing up

Go to veiora.it and press Sign in; if you don't have an account yet, choose Sign up. Before you use the account we ask you to confirm that you have read the privacy policy, that you accept the terms of use and that you are at least 18 years old. After signing in, "My apps" shows the apps you are enabled for and lets you ask for access to the others: the people who manage the app decide, and we let you know by email.

With Google: you type your Google account password only on Google's page, and veiora.it never sees it. From Google we receive your name, email address and account identifier; the first time you sign in, your veiora.it account is created with this data.
With email and password: choose Sign up with email, enter your first name, last name, email and a password of at least 12 characters, then open the link we send you to confirm the address (it is valid for 60 minutes; unconfirmed sign-ups are deleted after 24 hours). Every time you sign in, after the password we also ask you for a 6-digit code sent to your email from noreply@veiora.it. The sign-in pages are on auth.veiora.it.
With a passkey (email accounts only): after your first sign-in go to My account → Manage passkeys and add a passkey (up to 10, for example your phone and your computer). From then on you can choose Sign in with a passkey: you unlock it with Face ID, your fingerprint or your device's screen lock, with no password and no code. The passkey only works for veiora.it, so a fake page can't use it. Before you add or remove a passkey we ask you to confirm it's you (with a passkey you have already registered or with a code sent by email) and we notify you by email. Face, fingerprint and PIN stay on your device: we only keep the passkey's public key.

Google accounts and email accounts are separate: the same email address can only be used with one method.

Language

veiora.it is available in Italian and in English. Choose the language at the top of any page or in My account: we remember it (see the cookies page) and it also applies to the sign-in pages, to the emails we send you while you sign in and to the apps that speak it. If you don't choose, we use your browser's language (English for any language other than Italian).

Password

For email accounts: if you've forgotten your password, choose Forgot your password? on the sign-in page; if you want to change it, go to My account → Change password. In both cases we send you a link (valid for 30 minutes). The password is stored only in encrypted form: nobody can read it or tell it to you. Your password stays valid even if you use a passkey: you'll need it if you lose your device.

Changing your data

Your name and email are those of your Google account or the ones you gave when you signed up, and you can find them on the My account page. To correct them, write to the data controller (contact details in the privacy policy).

The public name you sign your works with in the vizora Community is something else: you choose it, it never appears together with your account's name or email, and you can change it whenever you like from your author page in vizora.

Deleting the account

Yourself: sign in to veiora.it → My account → Delete my account, confirm and, for security, sign in one last time with the same account (Google, or email, password and code). You'll receive an email at your account address when the account has been deactivated.

By email: write to the data controller (contact details in the privacy policy) from your account's address asking for deletion; we carry it out within one month (usually much sooner) and confirm it to you.

What happens when you delete the account:

the account is deactivated, usually within a few minutes: you can no longer access the site or the apps and, until it is permanently deleted, you can't sign up again with the same address or Google account;
after 7 days the account and your permissions are permanently deleted (the interval is there to stop requests that didn't come from you; if you change your mind within that period, reply to the confirmation email or write to the data controller);
the apps are notified and erase the data linked to your account within 30 days; any content you had already sent to an app's external services (for example artificial intelligence services) follows the provider's retention periods, described in the privacy policy;
what you had published for everyone (for example your works and your public name in the vizora Community) disappears from the public pages as soon as the account is deactivated and is erased with the rest of the app's data, together with the stars and reports you had made; copies that others had already downloaded or made theirs remain theirs (see the terms of use);
the backups that contain your data are erased within 14 days of the permanent deletion;
technical logs (e.g. the IP addresses of sign-ins) are erased within 90 days.

Deleting your veiora.it account does not delete your Google account. If you wish, you can also revoke access from the Google: third-party apps and services page.

Other rights

To get a copy of your data, restrict its processing or object to it, write to the data controller from your account's address: contact details and all the details are in the privacy policy.